Shipping policy
Shipping Policy
Ruse Outdoors LLC ships orders from the United States. Shipping rates and delivery estimates are shown at checkout based on the shipping destination and selected shipping method.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not usually processed or shipped on weekends or holidays.
During product launches, sales, holidays, or periods of high order volume, processing times may be longer. If there is a significant delay with your order, we will do our best to contact you using the email address provided at checkout.
Domestic Shipping
We currently offer shipping within the United States. Available shipping methods, rates, and estimated delivery times will be shown at checkout.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Ruse Outdoors LLC is not responsible for shipping delays caused by carriers, weather, holidays, incorrect addresses, or events outside of our control.
International Shipping
We may offer international shipping to select countries. Available international shipping options, rates, and estimated delivery times will be shown at checkout.
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges required by the destination country. These charges are the customer’s responsibility and are not included at checkout unless specifically stated.
Ruse Outdoors LLC is not responsible for customs delays, rejected shipments, or additional fees charged by the destination country.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow time for tracking updates to appear after the carrier receives the package.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Ruse Outdoors LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, Ruse Outdoors LLC is not responsible for lost, stolen, delayed, or misdelivered packages caused by the carrier or circumstances outside of our control.
If your order arrives damaged, please contact us at contact@ruseoutdoors.com as soon as possible with your order number and photos of the damaged item and packaging so we can evaluate the issue and help make it right.
If your package appears lost or has not updated for an unusual amount of time, please contact the shipping carrier first using your tracking number. You may also contact us at contact@ruseoutdoors.com and we will do our best to assist.
Contact
For shipping questions, please contact us at:
Ruse Outdoors LLC
Tampa, Florida, United States
Email: contact@ruseoutdoors.com